Frequently Asked Questions about RBS
Q: What is RBS?
A: RBS stands for Remote Backup Service, a piece of software that backs up your files securely and automatically.
Q: I already have a tape drive, and do my own backups. Why would I need an RBS?
A: Unfortunately, most small businesses don't do proper backups even though they may have a tape drive. Some people think they are doing backups correctly, then when they really need them, find out to their dismay that their tapes are useless. Virtually none take their tapes off-site. Many people who use a Remote Backup Service have tape drives and use them. They like the added security of knowing their critical files are safe.
Q: Won't you have access to my company records?
A: No. Your files are very securely encrypted before they leave your office. Only you have the password. We cannot access your files.
Q: Can you back up my network?
A: Yes. Our system is fully network compatible, and can back up mapped drives, too.
Q: What do I have to do? How much trouble will this system be for me?
A: You don't have to do anything. Our RBS system is completely automatic. After it is installed on your computer, it requires no maintenance. You can practically forget it's there.
Q: Will I have to upgrade my Internet speed?
A: The faster your modem/uplink is, the faster data will transfer to our servers - most broadband connections (DSL, Cable, etc.) are more than sufficient.
Q: Will your service work with Windows?
A: Yes, our software support most modern versions of the Windows OS, including 98, NT, 2000, 2003, XP, etc.